Shipping & Returns
Your expectations regarding the shipment process of your orders are important for us to meet, so we are commited to provide you diferent options at the moment of the purchase.
The time the delivery will take to arrive and costs associated with it, will vary according to the choosen option.
Orders are processed on business days, Monday to Friday, excluding public holidays.
Orders received before 12:00 noon (Portugal mainland time) on a business day will normally be dispatched on the following business day, subject to product availability, payment confirmation and operational conditions.
Delivery times depend on the shipping method selected by the customer at checkout and the destination country.
All delivery times indicated below are estimates, expressed in business days, and are not guaranteed. They generally apply from the date of dispatch and do not include order preparation time or any delays caused by customs clearance.
DHL Air Express — Estimated Delivery Times
European Union: 1–2 business days
United Kingdom, Ireland and Turkey: 1–2 business days
Other European countries: 2–3 business days
United States: approximately 4 business days
Canada, India and Israel: 3–4 business days
Australia: 3–10 business days, depending on the destination
Argentina, Brazil, Bolivia, Chile, Colombia, Mexico, Paraguay and Peru: 3–4 business days
Indonesia, Thailand, Japan, China and the Philippines: 3–4 business days
DHL Road — Estimated Delivery Times
Portugal: 1 business day
Spain: 2–3 business days
Andorra, Austria, Belgium, France, Germany, Hungary, Luxembourg, the Netherlands, Poland, Slovenia and the United Kingdom: 3–4 business days
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Ireland, Latvia, Lithuania, Norway, Romania, Slovakia and Sweden: 5–6 business days
DPD — Estimated Delivery Times
Portugal (mainland): approximately 1 business day
Portugal (islands): approximately 2–5 business days
Spain: approximately 1–2 business days, depending on the destination
France: approximately 2–4 business days
Other European destinations: Delivery times vary according to the destination country, postal code and service selected.
All DPD delivery times are indicative and subject to the carrier’s operational conditions.
FedEx International Priority — Estimated Delivery Times
International destinations: typically 1–3 business days
FedEx International Priority is an express delivery service available to numerous destinations worldwide. Actual transit times vary depending on the origin and destination postal codes, service availability and customs procedures.
FedEx International Economy — Estimated Delivery Times
International destinations: typically 2–5 business days
FedEx International Economy offers a more economical shipping alternative for international orders. Transit times may vary depending on the destination and local delivery conditions.
NACEX — Estimated Delivery Times
Available for Portugal and Spain only.
Portugal: 1–2 business days
Spain: 1–2 business days
Customs Clearance, Import Duties and Additional Charges
For shipments to countries outside the European Union, customs clearance may be required in the destination country.
DHL Express: Depending on the destination, the nature of the shipment and the applicable customs procedures, customs clearance processing or brokerage service fees may be charged separately from the shipping rate displayed at checkout.
FedEx: Standard customs clearance services are generally included in the international shipping service. However, additional customs clearance, administrative, brokerage or special handling fees may apply in certain countries or circumstances and may be charged separately.
Important: Customs clearance service fees are different from import duties, VAT, sales taxes and other taxes imposed by the destination country’s authorities.
Unless expressly stated otherwise at checkout, import duties, taxes and any applicable customs clearance or administrative charges are the responsibility of the recipient.
Customers are responsible for complying with the import regulations of their destination country and for providing any information or documentation required for customs clearance.
Customs Clearance and Delivery Delays
For shipments to countries outside the European Union, customs clearance procedures may result in additional delivery delays. These procedures are carried out by the customs authorities of the destination country and are beyond SLACKTIVITY’s control.
Customs inspections, requests for additional documentation, payment of import duties and taxes, or other import formalities may extend the estimated delivery times.
Please note that all estimated delivery times exclude potential customs clearance delays.
Important Delivery Information
All shipping and delivery times displayed on our website or during checkout are estimates only.
Actual delivery times may be affected by circumstances beyond SLACKTIVITY’s reasonable control, including:
Customs clearance procedures and inspections;
Public holidays and local non-working days;
Weather conditions and transport disruptions;
Remote or less accessible delivery locations;
Delays caused by incomplete or incorrect delivery information;
Additional documentation or import requirements;
Unexpected operational delays experienced by shipping carriers.
For shipments to the United Kingdom and other destinations outside the European Union, customs procedures may result in longer delivery times.
SLACKTIVITY will make reasonable efforts to dispatch orders within the indicated preparation period. Estimated transit times do not constitute a guaranteed delivery date, without prejudice to any mandatory consumer rights or applicable delivery obligations.
Yes, all the shipment options include a tracking code, but there are diferences. DHL services, being door to door service, ensures that all the process status is updated in real time. Diferently, CTT in some cases relies on local mail services, in the destination country, and the tracking process may fail or be delayed after the order leaves the Portuguese territory.
You have 30 days to exchange or return a product purchased on Slacktivity.com.
However, the product must be in perfect condition, meaning:
- Unused;
- The original box must be undamaged.
In case the reason of the return regards a defective product, the costumer will be compensated for the shipment costs.
To process a return:
- email our costumer service to [email protected]
- when the return is received we will proceed with quality control and after it, send the new product or refund.
After we receive the product back, we will proceed with the quality control process and refund the product(s) value by bank transfer, paypal or through a voucher, if desired. This does not include the shipment costs.
– When the product is defective:
When a product is defective or does not conform to the contract, the return will be free of charge for the customer.
Upon receiving the product and confirming the defect, SLACKTIVITY will reimburse the return shipping costs, provided they are necessary and reasonable.
Customers must contact our Customer Service team before returning the product to receive the appropriate return instructions. If authorised to arrange the return shipment, customers must retain proof of payment and submit it as part of the return process.
Shipping costs will be reimbursed through an appropriate payment method and will not be replaced by vouchers or store credit unless expressly agreed upon by the customer.
– When the product is not defective:
For returns of non-defective products, customers are responsible for return shipping costs, provided this is permitted by applicable law and customers have been properly informed before purchase.
For orders shipped to countries outside the European Union, customers may also be responsible for customs clearance fees, import duties, taxes and other charges associated with the re-importation of the products into Portugal, where such expenses are legally attributable to them.
These costs, when properly documented and legally recoverable, may be deducted from the total refund amount.
Original shipping costs paid at the time of purchase are non-refundable, except where reimbursement is required by applicable law, including the exercise of statutory withdrawal rights.
– When a shipment is not cleared through customs, is refused or remains unclaimed in the destination country:
For shipments to countries outside the European Union, customers are responsible for complying with import requirements and paying any applicable customs duties, import taxes and customs clearance fees in the destination country, unless expressly stated otherwise at checkout.
If a customer fails to complete customs clearance, refuses to pay import charges or does not collect the shipment within the specified deadlines, the goods may be returned to SLACKTIVITY, placed in storage or, in certain circumstances, abandoned or destroyed by the carrier or the relevant authorities.
In such cases, where the situation is attributable to the customer, all additional legally recoverable expenses, including return shipping costs, storage fees, customs clearance charges, import duties and other fees charged by the carrier, will be the customer’s responsibility.
These expenses may be deducted from the refund amount, provided they are properly documented and such deductions are legally permitted.
If a shipment is abandoned, destroyed or cannot be recovered due to the customer’s failure to fulfil their obligations, no refund may be issued, where legally permitted, taking into account the circumstances and the costs actually incurred.
These conditions do not affect customers’ statutory consumer rights and do not apply to situations resulting from errors attributable to SLACKTIVITY or its appointed carrier.
For orders shipped to countries outside the European Union, customs duties, import taxes (such as VAT or sales tax) and customs clearance fees may apply upon arrival in the destination country.
These charges are not included in the product prices or shipping costs displayed at checkout, unless explicitly stated otherwise.
The amount charged depends on the destination country’s import regulations, the value and type of goods, and any applicable customs exemptions.
Who is responsible for paying these charges?
Unless otherwise specified at checkout, the recipient is responsible for paying any applicable import duties, taxes and customs clearance fees.
The shipping carrier (such as FedEx, DHL or DPD) or the local customs authorities may contact you to request payment or additional documentation before releasing your shipment.
Are customs clearance fees the same as import taxes?
No. Customs clearance fees are administrative or processing charges associated with clearing a shipment through customs. These are separate from import duties and taxes imposed by the destination country’s authorities.
Depending on the carrier and shipping service, standard customs clearance may be included in the shipping rate, while additional processing fees may apply.
Can customs procedures delay my delivery?
Yes. Customs inspections, requests for additional documentation and pending payments of duties or taxes may delay delivery.
All estimated delivery times provided by SLACKTIVITY exclude potential customs clearance delays.
What happens if I refuse to pay customs charges or do not collect my order?
If you refuse to pay the applicable import charges, fail to complete customs clearance or do not collect your shipment, the package may be returned to SLACKTIVITY, held in storage or, in certain circumstances, abandoned or destroyed.
Where legally permitted, any additional costs resulting from your failure to fulfil these obligations, including return shipping, storage and customs-related charges, may be deducted from your refund.
If the shipment cannot be recovered, a refund may not be possible, depending on the circumstances and applicable law.
For more information, please refer to our Shipping and Returns Policy or contact us at [email protected].T
Yes, you can order Slacktivity products having Switzerland as shipment destination, at Slacktivity.ch.