Shipping & Returns

Orders will be shipped daily and those received on working day untill 12 AM (GTM) will be dispatched in the following working day. The time needed for them to arrive will depend on the shipment option choosen by the costumer in the purchase process. 

DHL AIR EXPRESS: 

  • European Union: 1 to 2 days
  • UK, Irland and Turkey: 1 to 2 days
  • Other Countrys in Europe not mentioned: 2 to 3 days
  • United States: 1  to 2 days
  • Australia, Canada, Israel and Russia: 2 to 3 days
  • Argentina, Brazil, Bolivia, Chile, Colombia, Mexico, Paraguay and Peru, 3 to 4 days
  • Indonesia, Thailand, Japan, China, Philipines: 3 to 4 days

DHL LAND:

  • Portugal: 1 day
  • Spain: 2 to 3 days
  • Andorra, Austria, Belgium, France, Germany, Hungary, Luxemburg, Slovenia,  Netherlands, Poland, Slovenia and United Kindom: 3 to 4 days
  • Bulgary, Check Republic, Croatia, Estonia, Grece, Irland, Latvia, Lituania, Norway,  Romania, Slovakia, Sweden: 5 to 6 days
NACEX (Portugal and Spain Only):
  • Portugal: 1 to 2 days
  • Spain: 1 to 2 days

NOTE REGARDING UK

  • Orders to the United Kindom are taking much longer than usual due to the Brexit transition.

Yes, all the shipment options include a tracking code, but there are diferences.  DHL services, being door to door service, ensures that all the process status is updated in real time. Diferently, CTT in some cases relies on local mail services, in the destination country, and the tracking process may fail or be delayed after the order leaves the Portuguese territory.

You have 30 days to exchange or return a product purchased on Slacktivity.com. 

However, the product must be in perfect condition, meaning:

  • Unused;
  • The original box must be undamaged.
In case the reason of the return regards a defective product, the costumer will be compensated for the shipment costs.

 

To process a return:

  • email our costumer service to info@slacktivity.com
  • when the return is received we will proceed with quality control and after it, send the new product or refund.

After we receive the product back, we will proceed with the quality control process and refund the order value by bank transfer, paypal or through a voucher, if desired.

The return, in itself, has no costs associated. However, the costumer will have to assume the returning shipment costs, except when the product is defective. 

When that is the case, after verifying the product on arrival and confirming it has indeed any defect, we will process the refund of the shipment costs, equal to the shipment value charged by on the purchase, by Paypal, bank transfer or through a Voucher, if desired.

Yes, you can order Slacktivity products having Switzerland as shipment destination, at Slacktivity.ch

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